Customer Support – Overview

BTU's thermal equipment is known world wide for its long-term reliability.  This is due, in no small part, to the excellence of our service and support teams.  With decades of combined experience these teams can tackle any equipment or process issue facing manufacturers today.

Available BTU support services:

  • Installation assistance
  • System relocation support
  • Formalized Operator, Maintenance and Software Training
  • Emergency on-site repair
  • PM contracts for quarterly and annual PM
  • Extensions of warranty
  • Calibrations - traceable to ANSI/NCSL standards
  • Upgrades – hardware and/or software for process improvements
  • Application engineering support
  • Web base parts locator program

BTU provides world-class service and customer support in over 30 countries around the globe.

  • 24/7 worldwide customer support
  • Manufacturing and Engineering in the US and China
  • Process Applications Laboratories in the US and China
  • Multiple global training locations

BTU is an ISO certified company in both the US and China manufacturing facilities.

Click the map below to contact your local BTU service office:
BTU Sales Map

Brochure

BTU Capabilities

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