Customer Support

Contact Service

Contact Service - BTU

BTU’s worldwide service support network is available 24 hours a day to maximize uptime, supply immediate access to technical support engineers, and provide personalized assistance and consultation.BTU’s certified service personnel will provide professional start-up for all new equipment and rapid response for on-site service. Contact your local service office for prompt action.

IMPORTANT: Please have your equipment serial number and reference manuals available when you call.

  • Americas Phone: +1-978-667-4111 x701
    • 24hr Technical Support:  800-998-0666
  • Europe Phone: +44(0) 1252-660010
  • China Phone: +86-21-58669098
  • Asia/Pacific Phone: +65-741-4567

For general service inquiries, contact us via e-mail at

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