BTU Statement on COVID-19
Operations during Coronavirus Pandemic
Statement updated on May 26, 2020
BTU International and Bruce Technologies are continuously monitoring the COVID-19 pandemic and impact to our business, customers and suppliers. We are following all mandated as well as voluntary guidelines for the safety of our employees, customers and suppliers. Travel and face-to-face interactions have been discouraged or restricted in many countries. Due to these restrictions, our onsite field support may be limited or not available. We provide the following update on our operations affected:
United States Operations – Billerica, Massachusetts
On May 18th the state of Massachusetts entered phase 1 of its reopening plan allowing for manufacturing operations to resume. In accordance with the phase 1 guidelines, BTU has restarted manufacturing operations at its N. Billerica facility. BTU/Bruce call centers for product sales, parts sales and 24/7 technical support remain operational. Field support of BTU products may be delayed/impacted by travel restrictions or local guidelines.
Europe Operations – United Kingdom
BTU’s European operations are following all country specific mandates and restrictions. Call centers for product sales, parts sales and 24/7 technical support remain operational. Onsite face-to-face restrictions are in force limiting onsite service requests. Please check with your regional sales or service contacts for up to date information.
China Operations – Shanghai, PRC
BTU’s Shanghai operations are back to full capacity with little disruption. Restrictions due to COVID-19 within the Peoples Republic of China are easing. All services including production of our Pyramax reflow ovens are at normal levels.
Do not hesitate to reach out to us should you have any questions.
To contact customer support click here.
To contact sales use our Sales Locator.
To contact Bruce Technologies email: BruceTechnologies@btu.com